Refund policy

At PlayPurr, we want you and your furry friend to love every purchase. If you're not completely satisfied with your order, we're here to help make the return process as simple as possible.

Return Eligibility

You may request a return within 4 - 7 days of receiving your order.

To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned with all original packaging, accessories, and tags (if applicable).
Include proof of purchase or your order confirmation.

Items Not Eligible for Return

For hygiene and safety reasons, we cannot accept returns for:

Used, worn, or damaged items (unless they arrived damaged).
Products returned without their original packaging.
Clearance, final sale, or promotional items.
Items damaged due to misuse or improper handling after delivery.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Please allow 5–7 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only offer replacements for items that arrive defective, damaged, or incorrect.

If you need a replacement, please contact our support team within 48 hours of delivery and include clear photos of the item and packaging.

Return Shipping

Unless the return is the result of our mistake (such as receiving a defective or incorrect item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.